Business Operations System Strategy & Alignment with RJ Lewis

I am terrified of all things technology and feel like it was an ancient language. RJ has such a wealth of knowledge that she could easily recommend systems and tools for things that are central to my business. Amazingly, even if I had a developing idea about something, she would automatically recommend a system or service to help systematize my idea. I still don’t like all things tech BUT I no longer get a headache thinking about systems, which empowers me to systematize as much as possible.

RJ started her business trying to do foundational webinars on concepts that she thought would be helpful to people. During this time RJ often received client feedback of "this was very helpful once I got it" or they never got it and  were still asking questions. Once she talked through the concepts with clients she could generally get them to understand the concept but it wasn't readily apparent. Here's a before and after of our work together.

BEFORE:

- struggling to meet clients where they are

- overlooked clients knowledge of IT & systems

- printed materials did not support client understanding and implementation

- resources started with complex information, language, and references

- working from biased assumptions about client understanding

- experienced frustration educating clients

AFTER:

- how a learning taxonomy

- strategic organization of presented concepts

- use a method approach to support client learning

- focus on discussing client needs for improve client learning

- understands how to organize and support learning

- has a process to be replicated with future clients -

RJ started her business trying to do foundational webinars on concepts that she thought would be helpful to people. During this time RJ often received client feedback of "this was very helpful once I got it" or they never got it and  were still asking questions. Once she talked through the concepts with clients she could generally get them to understand the concept but it wasn't readily apparent. Here's a before and after of our work together.

BEFORE:

- struggling to meet clients where they are

- overlooked clients knowledge of IT & systems

- printed materials did not support client understanding and implementation

- resources started with complex information, language, and references

- working from biased assumptions about client understanding

- experienced frustration educating clients

AFTER:

- how a learning taxonomy

- strategic organization of presented concepts

- use a method approach to support client learning

- focus on discussing client needs for improve client learning

- understands how to organize and support learning

- has a process to be replicated with future clients -

Client's Feedback

I sought Dr. G. out to help me understand how to reframe my thoughts especially when it came to introducing concepts not necessarily the same concept over and over as you would with a class but different  concepts over time and being able to take each one and start it off at a place the client understands.

— RJ Lewis, Owner, RJ Lewis Digital
Invite Dr. Carrie Graham as a Guest
OR Schedule a short 20-minute meeting to discuss speaking at your next event.
RJ started her business trying to do foundational webinars on concepts that she thought would be helpful to people. During this time RJ often received client feedback of "this was very helpful once I got it" or they never got it and were still asking questions. RJ started her business trying to do foundational webinars on concepts that she thought would be helpful to people. During this time RJ often received client feedback of "this was very helpful once I got it" or they never got it and were still asking questions.
Insured in accordance with the laws of the State of North Carolina
HISCOX Insurance Company Inc.
© COGLAS, LLC. All rights reserved.