Social Services Staff Training & Development

Social services is a necessary resource for so many individuals in our community and the professionals that offer these services are incredibly empathetic. However, their empathy costs them and the agencies. In this case one social services agency identified the value of improving training as a means to support case managers resiliency, teamwork, and professional development.

Supporting social services agencies is complex but taking a holistic approach uncovered gaps in the process of learner engagement, information retention, and skills application. In addition, placing the staff as adult learners at the center was critical to designing realistic solutions that improve adult learning.

BEFORE

❌ Agency perception is to provide more of the same training

❌ No opportunities for staff to learn how to apply presented coping skills

❌ Disconnection between agency values, beneficiary needs, and staff support

❌ No opportunities for staff to share knowledge

❌ Fractured connection between case manager – beneficiary - documentation

AFTER

✅ Introduction to adult learning theory to shift perception of training & learning development

✅ Created training modules that improve engagement, information retention, and skills application

✅ Trainings align with and integrate organizational values

✅ Strategically created learning communities that support staff information transfer

✅ Seamless coordination of training and development to support the relationship between case manager – beneficiary - documentation

Download the Adult Learning Checklist to identify areas for improvement.

Supporting social services agencies is complex but taking a holistic approach uncovered gaps in the process of learner engagement, information retention, and skills application. In addition, placing the staff as adult learners at the center was critical to designing realistic solutions that improve adult learning.

BEFORE

❌ Agency perception is to provide more of the same training

❌ No opportunities for staff to learn how to apply presented coping skills

❌ Disconnection between agency values, beneficiary needs, and staff support

❌ No opportunities for staff to share knowledge

❌ Fractured connection between case manager – beneficiary - documentation

AFTER

✅ Introduction to adult learning theory to shift perception of training & learning development

✅ Created training modules that improve engagement, information retention, and skills application

✅ Trainings align with and integrate organizational values

✅ Strategically created learning communities that support staff information transfer

✅ Seamless coordination of training and development to support the relationship between case manager – beneficiary - documentation

Download the Adult Learning Checklist to identify areas for improvement.

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Supporting social services agencies is complex but taking a holistic approach uncovered gaps in the process of learner engagement, information retention, and skills application.Supporting social services agencies is complex but taking a holistic approach uncovered gaps in the process of learner engagement, information retention, and skills application.
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